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              Appendix C: Biographies of Speakers, 
                   Panelists, and Facilitators

Antonio C. Amador is Vice Chairman of the U.S. Merit Systems
Protection Board. He joined the Board on November 1, 1990,
following his nomination by President Bush and confirmation by the
Senate. At the time of his appointment, Mr. Amador was Deputy
Director, Program Review Branch, Employment Development Department
of the State of California. Previously, he served as Director of
the California Youth Authority as Chairman of the Youthful Offender
Parole Board in California, and as a police officer in the Los
Angeles Police Department. Mr. Amador received his law degree from
the McGeorge School of Law, University of the Pacific.

Ben Benitez is Director of Human Resources of the Library of
Congress. He recently developed and negotiated the library's
Multi-Year Affirmative Action Plan for fiscal years 1992 through
1994, which is considered a "moral milestone" in the Library's
200-year history. Mr. Benitez has 23 years' expertise in personnel
with assignments with the U.S. Department of the Army, U.S. Mint,
U.S. Department of Labor and Library of Congress. In many of his
positions, his focus has been on affirmative action and workforce
diversity, especially in the recruitment and development of
minorities. Mr. Benitez received his bachelor's and master's
degrees in business administration from Loyola University. He
currently chairs the U.S. Office of Personnel Management's Hispanic
Federal Employment Advisory Group.

Ronnie Blumenthal was appointed Director of the U.S. Equal
Employment Opportunity Commission's Office of Federal Operations in
June 1992. In addition, she chairs the EEOC's Executive Resources
Board and Performance Review Board. Prior to her appointment as
Director of the Office of Federal Operations, Ms. Blumenthal was
Director of the Office of Congressional and Legislative Affairs and
the Systemic Investigations and Individual Compliance Programs of
the EEOC. In 1980, she was assigned to the Executive Office of the
President to participate in the Presidential Review of the
President's Reorganization Plan Number I of 1978. She was selected
as a Legislative Fellow in 1982, and in that capacity served as a
staff member of the Senate Appropriations Committee. She earned
both her B.A. and J.D. degrees from The George Washington
University and completed the Senior Management in Government
Program at the John F. Kennedy School of Government, Harvard
University.

John L. Crum is a Senior Research Psychologist with the Office of
Policy and Evaluation of the U.S. Merit Systems Protection Board.
In this capacity he has produced or contributed to reports
concerning issues such as the quality of the Federal procurement
workforce, OPM recruitment initiatives, sexual harassment in the
Federal workforce, and the glass ceiling faced by women in the
Federal Government. Before joining MSPB in 1985, Dr. Crum served as
a Research Psychologist with the U.S. Department of the Army, where
most of his work was in program evaluation. This evaluation work
included responsibility for numerous surveys of the Army's civilian
workforce. He was also responsible for developing the first system
for projecting the Army's long-term requirements for a variety of
civilian positions and allocating resources for their development.
Dr. Crum received his B.A. degree in psychology and math from
Boston University and his M.A. and Ph.D. degrees in psychology from
the University of Florida. 

Darlene V. Floyd is Servicewide Diversity Program Manager on the
staff of the Assistant to the Commissioner (Equal Opportunity),
Internal Revenue Service. Ms. Floyd is also a support person to the
Deputy Commissioner and the Executive Sponsor Group and has program
management responsibilities for IRS' National Diversity Program.
Her most recent prior position was Chief, Management Programs
Training, with responsibilities for the design, development, and
policy for IRS' management and resources management professional
training, which included the Management Achievement Program, the
Leadership Excellence and Development program, and ethics and
diversity-related training. She began her IRS career in 1977, as a
Taxpayer Service Representative in Jacksonville, FL, and moved to
the National Office in 1985 to services as an employee development
Specialist. Ms. Floyd is the Cultural Awareness Chairperson for the
Northern Virginia chapter of Federally Employed Women.

Charles E. Friedman has been a Senior Research Analyst with the
U.S. Merit Systems Protection Board's Office of Policy and
Evaluation since 1987. During this period, he has completed three
major Board studies including a study concerning Federal employees
and the issue of balancing work responsibilities and family needs.
Currently, Mr. Friedman is leading the Board's research efforts on
"glass ceiling" issues affecting minorities in the Federal
Government. Before joining MSPB, Mr. Friedman served in a variety
of increasingly responsible positions with the Internal Revenue
Service, spanning a 16-year time period. These included several
assignments related to position classification and position
management, culminating in his designation as the Technical Advisor
and Special Projects Manager in IRS's Position Management Branch.
Mr. Friedman received his bachelor's degree in chemistry from Long
Island University in 1970.

Karen K. Gard is a Research Analyst with the U.S. Merit Systems
Protection Board's Office of Policy and Evaluation. She has over a
decade of experience as a Personnel Management Specialist with the
U.S. Department of the Army and the Fish and Wildlife Service of
the U.S. Department of the Interior, and also served as a Program
Analyst for the Deputy Assistant Secretary of Defense for Health
Management Systems. Ms. Gard attended Northwestern University,
received a bachelor's degree from the University of Illinois, and
is a graduate of The George Washington University's publications
management program.

Daniel R. Levinson is the former Chairman of the U.S. Merit Systems
Protection Board. He became Board Chairman on August 15, 1986,
following his nomination by President Reagan and confirmation by
the Senate. At the time of his appointment, Mr. Levinson was
General Counsel of the U.S. Consumer Product Safety Commission, a
position he had held since March 1985. Previously, he served for 2
years as Deputy General Counsel of the U.S. Office of Personnel
Management. Before joining OPM, Mr. Levinson was, for years, an
associate and partner in the Washington, DC, law firm of McGuinness
& Williams, where he represented primarily private sector
management in a wide variety of employment law matters.

Jessica L. Parks is the Member of the U.S. Merit Systems Protection
Board. She took the oath of office as the Member of the Board on
May 18, 1990, following her nomination by President Bush and
confirmation by the Senate. At the time of her appointment, Ms.
Parks was Associate Regional Counsel for Litigation and Program
Enforcement for the U.S. Department of Housing and Urban
Development in Atlanta. From 1982 to 1985, she served as an
administrative judge in MSPB's Atlanta Regional Office. Previously,
she was Agency Counsel for the Craven County Department of Social
Services in New Bern, NC. She has also been in private practice in
Jacksonville, NC, and was an associate in the firm of Bowers and
Sledge in New Bern.

Alvin E. Ray has been Manager of the Human Resource Management
Division of the U.S. Department of Transportation's Federal
Aviation Administration Great Lakes Region since April 1990. Before
becoming the Human Resource Manager, he held numerous supervisory
positions within the FAA's Great Lakes Region, including the
position of Equal Employment Officer and Assistant Personnel
Officer. Before joining the FAA, Mr. Ray was Chief of the Position
Programs Section of the Internal Revenue Service's Midwest Regional
Office. Mr. Ray started his Federal career with the U.S. Department
of the Navy as a Management Analyst. He has a B.A. degree in
philosophy from Wayne State University and an M.A. from Roosevelt
University. 

C. Shannon Roberts is Assistant to the Associate Administrator for
Space Flight, National Aeronautics and Space Administration. She is
also serving as Director of Benchmarking and External Programs,
NASA Office of Continual Improvement. Ms. Roberts has over 23 years
of Federal, State, and local government, and corporate sector
experience in the areas of policy, program, budget, financial
management, management planning, quality improvement, intersector
relations, human resource management, information resource
management, public relations, and organizational development and
effectiveness. She has also worked at the U.S. Departments of
Transportation and Justice, the Xerox Corporation, and the North
Carolina Department of Corrections. She received her bachelor of
arts degree in political science (with honors) from the University
of North Carolina and her master of public administration degree
(with distinction) from the Kennedy School of Government, Harvard
University. Ms. Roberts is a doctoral candidate in public
administration at the University of Southern California.

Eduardo Rodela is a Human Resource and Organization Analyst with
the Policy and Research Division, Office of Human Resources
Management, of the U.S. Environmental Protection Agency. Dr. Rodela
has been actively involved in workforce diversity, total quality
management, and self-directed work team initiatives with EPA. He
came to EPA from the U.S. Department of Veterans Affairs. He is a
Lieutenant Colonel in the U.S. Army Reserve Medical Service Corp,
where he serves as a psychiatric social worker. Dr. Rodela is a
graduate of the University of Michigan's organizational psychology
program (1985) and the School of Social Work (1972).

Carolyn J. Smith was appointed Director of Personnel of the U.S.
Small Business Administration in October 1992. Before becoming
Director of Personnel, Ms. Smith served as SBA's Deputy Director
and Director ot the Office of Personnel Services. Ms. Smith started
her Government career with the U.S. Department of the Navy as an
intern and progressed through a variety of positions before
deciding on a career in personnel. She left the Navy Department to
join the U.S. General Services Administration, where she held the
position of Chief of Classification before moving to SBA. Ms. Smith
is an honors graduate of Johnson C. Smith University.

Evangeline W. Swift was appointed Director of Policy and Evaluation
of the U.S. Merit Systems Protection Board in December 1987. She
had previously served as MSPB's Managing Director and was its
General Counsel from 1979 to 1986. Previously, she was at the U.S.
Equal Employment Opportunity Commission where she held the
positions of Assistant General Counsel; Chief, Decisions Division;
Executive Legal Assistant to the Chairman; and Special Assistant to
the Vice Chairman. She also served as the Ranking Staff Attorney
with the U.S. Office of Economic Opportunity's Headstart Program,
and as an attorney-advisor at the U.S. Interstate Commerce
Commission. Ms. Swift is a founder of the Federal Circuit Bar
Association and was its President in 1991-92. She is a graduate of
St. Mary's School of Law, a member of the Texas and District of
Columbia Bars, and is admitted to practice before the U.S. Supreme
Court and several U.S. Courts of Appeals.

Bernard L. Ungar is Federal Human Resource Management Issues
Director of the U.S. General Accounting Office. He is responsible
for directing much of GAO's work in the areas of classification,
compensation, staffing, performance management, and ethics. Mr.
Ungar has held a variety of positions in GAO over the last 23
years, including directing GAO's 1988 transition project. He is a
CPA and a graduate of Ohio University and the Kennedy School's
Senior Executive Fellows program.

Paul van Rijn is a Senior Research Psychologist in the Office of
Policy and Evaluation of the U.S. Merit Systems Protection Board.
At MSPB, his activities have included studies of who is leaving the
Federal civil service and why, and he has recently completed an
overview of employment issues facing the Government's blue-collar
workforce. Before joining MSPB in 1987, he was with the U.S. Army
Research Institute in Alexandria, VA, where he conducted research
on organizational productivity, leadership and management, and Army
civilian personnel issues. Dr. van Rijn began his Federal career in
1974 with the Personnel Research and Development Center of the
former U.S. Civil Service Commission. During his 8 years there, he
developed employee selection tests and conducted research in
support of the Federal civil service examining system. He recently
authored a monograph for the International Personnel Management
Association on the use of biodata in employee selection procedures.
Dr. van Rijn received his B.A. from the University of San Francisco
in 1967 and his Ph.D. in experimental psychology from the
University of Colorado in 1974.

Donald W. Worden has been Director of the Career Development and
Training Division of the U.S. General Services Administration since
1987. He has held a variety of increasingly responsible management
positions with GSA since 1971. Mr. Worden started his Federal
career with the U.S. Department of the Navy as a management intern.
He received his bachelor's degree in economics from Purdue
University and is a graduate of the Federal Executive Institute.